Terms and Conditions of Services offered

GENERAL TERMS AND CONDITIONS FOR PROVISION OF SERVICES

The Basic service offered by Safe Bag S.p.A. (hereinafter “Safe Bag” or “Company”) includes the following:

• wrapping of Baggage with a protective film that allows protection against damage during flight;

• recognizable and identifiable Baggage thanks to the special red film and the Safe Bag code applied thereto.

1. DEFINITIONS

In these General Terms and Conditions for Provision of Services the following terms shall have the following meaning:

Baggage: any container treated with the services offered by Safe Bag, excluded the items contained therein.

Customer: the passenger of any air carrier purchasing the services offered by Safe Bag

Customer Care: the Safe Bag team available to each Customer as to provide information and assistance regarding any Safe Bag services.

Damaged Baggage: breakage of the outer parts of the Baggage (including locks, hinges, handles and wheels), which makes it unusable, excluding scratches, small tears, damage to internal parts of the Baggage and except any damage to its content and any damage to objects wrapped with the protective film that have no specific containers (by way of example: strollers and sports equipment).

Damaging Events: Damaged Baggage.

Airline Compensation: the amount acknowledged to the Customer by the airline company in case of any Damaging Event attributable thereto.

Compensation Request Form: shall have the meaning under Art. 4 hereof.

Penalty or Safe Bag Penalty: shall have the meaning under Art. 3.1 hereof.

Compensation Request: shall have the meaning under Art. 4 hereof.

Safe Bag Code: unique code of 14 alphanumeric characters associated with each Baggage

2. CHARACTERISTICS OF THE BASIC SERVICE

2.1. Safe Bag shall wrap the Baggage with a special ultra-resistant protective film that allows effective protection and deterrence against breakage, damage, scratches, rain, dirt, accidental opening, total and partial theft. The protective film used for wrapping is designed to ensure utmost protection of the Baggage and, at the same time, of the environment (it is 100% recyclable). The film comes in bright red to make it easy to identify the Baggage at the airport and is easy to remove after use thanks to its reduced thickness.

2.2. Within the limits set forth in Art. 3 hereof, Safe Bag guarantees that the protective film is suitable to prevent any damages. Subject to the terms hereunder and limits as per Art. 3 hereof, Safe Bag shall be therefore responsible for any Damaged Baggage, provided that it is duly reported according to the Instructions in Case of Damaging Events herein specified.

3. 3. PENALTY CLAUSE

3.1. Safe Bag and the Customer agree that, in case of any Damaging Event, Safe Bag shall be required to pay an amount of money quantified as hereinafter provided, without prejudice to any further damages (hereinafter “Safe Bag Penalty” or “Penalty”).

3.2 In case of Damaged Baggage, Safe Bag Penalty shall be paid only after the Customer has received the Airline Compensation and for an amount equal to that compensation, in any case not exceeding €1,000.

By way of example, in case of Damaged Baggage:

• if the Airline Compensation amounts to €500, also Safe Bag Penalty shall be equal to €500;

• if the Airline Compensation amounts to €1,000 or more, also Safe Bag Penalty shall be equal to €1,000;

• if the air carrier does not pay any compensation, also Safe Bag shall not pay any compensation.

3.3. The obligation to pay Safe Bag Penalty is subject to the following conditions:

a) Baggage must have been wrapped with the Safe Bag system as well as registered and handed over at the check-in area (baggage tag) to the authorized airport staff;

b) the Customer must have submitted the necessary reports within the established terms and complied with the Instructions in case of Damaging Events under Article 4 hereof.

3.4. It is understood that the Customer shall not be entitled to any Penalty or, in any case, to any compensation: i) if the Customer fails to comply with the Instructions in case of Damaging Events; ii) if the Customer does not provide adequate documentation related to the Airline Compensation received and does not specify the amount thereof, in the event of Damaged Baggage.

3.5. Any compensation for damages other than the Penalty provided for under this Article is expressly excluded and no other obligations shall exist for Safe Bag as a result of the Damaging Event.

4.4. INSTRUCTIONS IN CASE OF DAMAGING EVENTS

Filling-in of the PIR form at the Lost&Found office in the destination airport

In case of any Damaged Baggage, the Customer is required to immediately refer to the Lost&Found office and fill in the P.I.R. (Property Irregularity Report) form before leaving the destination airport.

Report to the air carrier

After filling in the PIR form, the Customer is required to report the Damaged Baggage to the air carrier as to trigger the procedures necessary to the payment of the Airline Compensation.

Compensation Request to Safe Bag S.p.A. within the provided terms

4.1. By and not later than 21 (days) (i) as from Baggage delivery, in case of Damaged Baggage, the Customer is requi­red to claim compensation by following the relevant wizard on the website www.safe-bag.com or, as an alternative, by contacting the Customer Care Office of Safe Bag s.p.a., Via Olona 183/G 21013 Gallarate (Va), Italy , at the following contact numbers: Italy +39 0691511041; France +33 170615702; Portugal: +35 1300505951; Switzerland: +41 435507016 , Canada:  +1 514 3126536 or else be e-mail: customer.care@safe-bag.com.

Collection of documents & filling in and delivery of the Compensation Request Form and the Receipt Form

Following the Compensation Request within the provided terms, the Customer shall receive an e-mail with a pre-filled form containing all collected data and the instructions to follow to obtain the compensation for damages from Safe Bag, as established under Article 3 hereof (hereinafter “Compensation Request Form”).

The Customer is required to upload an electronic copy of each of the following documents in a dedicated section of the website www.safe-bag.com

- P.I.R. (Property Irregularity Report) form, as released by the Lost & Found office in the airport;

- Tax receipts of the service purchase;

- Air ticket and baggage tag as released by the air carrier;

- Handler Compensation Request Form (if necessary);

- Receipt of the airline company with an indication of the compensation amount (if necessary);

- Bank transfer or other proof of payment of the Airline Compensation (if necessary);

- Compensation Request Form duly completed and signed;

- Photos of the damage (if necessary);

- Valid identity document of the Customer.

Following the receipt of all the aforementioned documents, Safe Bag Customer Care shall be in a position to process the compensation request and carry out the necessary checks. Should no anomalies be found, the Customer shall receive a “Receipt Form” by e-mail.

4.2. The Customer is required to upload an electronic copy of the Receipt Form, duly completed and signed, in a dedicated section of the website www.safe-bag.com and to send the signed original thereof by mail to Safe Bag S.p.A., Customer Care Office, Via Olona 183/G 21013 Gallarate (Va), Italy or by fax to the following contact numbers: Italy +39 0691511041; France +33 170615702; Portugal: +35 1300505951; Switzerland: +41 435507016, Canada:  +1 514 3126536 or else by e-mail to: customer.care@safe-bag.com. Safe Bag shall pay any compensation amount only after receiving the original Receipt Form, duly completed and signed, by registered letter with acknowledgement of receipt or by fax.

After 6 months as from the Compensation Request being submitted to Safe Bag, in the event of non-delivery of the requested documents or any delay in the management processing of the Damaging Event not attributable to Safe Bag S.p.A., the Customer’s request shall be dismissed without paying any compensation.

Valid and effective as from 01/02/2016

 

GENERAL TERMS AND CONDITIONS FOR PROVISION OF SERVICES

The Premium service offered by Safe Bag S.p.A. (hereinafter “Safe Bag” or “Company”) includes the following:

• wrapping of Baggage with a protective film that allows protection against damage during flight and wrapping process as well as deterrence against theft of the items contained therein:

• recognizable and identifiable Baggage thanks to the special red film and the Safe Bag code applied thereto;

• Active Tracking in case of Lost Baggage by the air carrier, to the extent and in the manner as herein established.

1. DEFINITIONS

In these General Terms and Conditions for Provision of Services the following terms shall have the following meaning:

Baggage: any container treated with the services offered by Safe Bag, excluded the items contained therein.

Customer: the passenger of any air carrier purchasing the services offered by Safe Bag.

Customer Care: the Safe Bag team available to each Customer as to provide information and assistance regarding any Safe Bag services.

Damaged Baggage: breakage of the outer parts of the Baggage (including locks, hinges, handles and wheels), which makes it unusable, exclu­ding scratches, small tears, damage to internal parts of the Baggage and except any damage to its content and any damage to objects wrapped with the protective film that have no specific containers (by way of example: strollers and sports equipment).

Partial Theft of Personal Items from Baggage: stealing of objects and/or personal clothing from the Baggage, except for electronic products.

Damaging Events: failure to find the Baggage within the time limit under Art. 2.6. hereof, Damaged Baggage, Partial Theft of Personal Items from Baggage, and Lost Baggage.

Airline Compensation: the amount acknowledged to the Customer by the airline company in case of any Damaging Event attributable thereto.

Compensation Request Form: shall have the meaning under Art. 4 hereof.

Failed Baggage Delivery: failure to deliver the Baggage upon arrival at the destination airport.

Penalty or Safe Bag Penalty: shall have the meaning under Art. 3.1 hereof.

Compensation Request: shall have the meaning under Art. 4 hereof.

Safe Bag Code: unique code of 14 alphanumeric characters associated with each Baggage handled by Safe Bag and integrated with the SITA World Tracer system.

Safebag24 Mobile App: mobile application to be used by Premium Customers for the Active Tracking service.

Safebag24 Web Site: website accessible by Premium Customers for the Active Tracking service at:www.safebag24.com

Lost Baggage: failure to find the Baggage within 21 (twenty) days of the Failed Baggage Delivery.

Active Tracking: system of Baggage active tracking allowing Customers to have immediate information on positioning and movements of their Baggage as from the day of Failed Baggage Delivery. The Safe Bag Customer Care directly queries the dedicated SITA World Tracer system used by all airport handlers in the world and directly provides the Customer with information.

2. CHARACTERISTICS OF THE PREMIUM SERVICE

2.1. Safe Bag shall wrap the Baggage with a special ultra-resistant protective film that allows effective protection and deterrence against breakage, damage, scratches, rain, dirt, accidental opening, total and partial theft. The protective film used for wrapping is designed to ensure utmost protection of the Baggage and, at the same time, of the environment (it is 100% recyclable). The film comes in bright red to make it easy to identify the Baggage at the airport and is easy to remove after use thanks to its reduced thickness.

2.2. Within the limits set forth in Art. 3 hereof, Safe Bag guarantees that the protective film is suitable to prevent any damages to the Baggage and that no Partial Theft of Personal Items from Baggage shall occur. Subject to the terms hereunder and limits as per Art. 3 hereof, Safe Bag shall be therefore responsible for any Damaged Baggage and Partial Theft of Personal Items from Baggage, provided that it is duly reported according to the Instructions in Case of Damaging Events herein specified.

2.3. The finding of the Baggage is ensured by the Active Tracking service. The Customer is required to activate the service before flight departure by registering the Safe Bag Code (namely the code specified on the sticker applied to the wrapping film) and the baggage tag issued by the airline company on Safebag24 Mobile Apps or Safebag24 Web Site and by indicating names and contact details. Registering before departure is important because it allows Customers to take advantage of the App and the Website functionality, specifically designed to accompany the travel experience of both passengers and their Baggage.

2.4. Thanks to the Active Tracking system Safe Bag Customer Care takes a lead role in providing Customers assistance in case of Failed Baggage Delivery. This service is made possible by direct access to the information on Baggage status generated by airport handlers via the dedicated SITA World Tracer portal. Safe Bag Customer Care may query the system and directly provide the resulting information to the Customer. The query is based on the Safe Bag Code or, as an alternative, on the baggage tag issued by the airline company that the Customer has pre-registered on the App or on the website.

2.5. The query based on the Safe Bag Code is possible thanks to the right of Safe Bag of using the SITA Worldtracer Unique Identification Services (UIS). This service allows Lost & Found agents, member of SITA, at any airport to enter the Safe Bag Code in the appropriate field of the database dedicated to the description of found Baggage (OHD - On Hand Database). Upon entering the Safe Bag Code in the OHD, an instant message is generated and sent to Safe Bag, which shall then combine data and contact Customers as to support them in claiming their Baggage.

2.6. Safe Bag shall track Baggage within 1 (one) day of the date on which the Customer has filled in the PIR (Property Irregularity Report) form for Failed Baggage Delivery at the Lost & Found office in the destination airport. The Tracking service shall, in any case, terminate after 21 (twenty-one) days as from the Failed Baggage Delivery. It is understood that Safe Bag Customer Care shall provide support to Customers in searching any Baggage not delivered by the air carrier only to facilitate the finding thereof and without being responsible for the localization processes of air carriers or airport handling companies, nor being involved in their internal procedures for this purpose. The Customer Care reserved for Premium Customers is available 24/7 at the following phone numbers: Italy +39 0691511041; France +33 170615702; Portugal: +35 1300505951; Switzerland: +41 435507016, Canada:  +1 514 3126536 or by e-mail:

3. PENALTY CLAUSE

3.1. Safe Bag and the Customer agree that, in case of any Damaging Event, Safe Bag shall be required to pay an amount of money quantified as hereinafter provided, without prejudice to any further damages (hereinafter “Safe Bag Penalty” or “Penalty”).

3.2. Penalties are acknowledged and paid in case of:

a. Damaged Baggage; b. Partial Theft of Personal Items from Baggage; c. Delayed Baggage Delivery; d. Lost Baggage.

3.2.a. In case of Damaged Baggage, Safe Bag Penalty shall be paid only after the Customer has received the Airline Compensation and for an amount equal to that compensation, in any case not exceeding €1,000.

By way of example, in case of Damaged Baggage:

i. if the Airline Compensation amounts to €500, also Safe Bag Penalty shall be equal to €500;

ii. if the Airline Compensation amounts to €1,000 or more, also Safe Bag Penalty shall be equal to €1,000;

iii. if the air carrier does not pay any compensation, also Safe Bag shall not pay any compensation.

3.2.b. In case of Partial Theft of Personal Items from Baggage, the Penalty paid by Safe Bag shall not exceed €100;

3.2.c. In case of failure to find the Baggage within the terms referred to in Article 2.6. hereof (1 day), the Penalty shall be equal to €100 per day calculated as from the day following the expiration of the term under Article 2.6. until the Baggage is actually found. The Penalty shall in no case exceed € 1,000 even if more than 10 (ten) days have elapsed as from the aforementioned expiration date.

3.2.d. In case of Lost Baggage, Safe Bag Penalty shall be paid only after the Customer has received the Airline Compensation and for an amount equal to that compensation, in any case not exceeding €4,000.

By way of example, in case of Lost Baggage:

i. if the Airline Compensation amounts to €2,500, also Safe Bag Penalty shall be equal to €2,500, for a total of €5,000;

ii. if the Airline Compensation amounts to €4,000 or more, also Safe Bag Penalty shall be equal to €4,000;

iii. if the air carrier does not pay any compensation, also Safe Bag shall not pay any compensation.

3.3. The obligation to pay Safe Bag Penalty is subject to the following conditions:

a) Baggage must have been wrapped with the Safe Bag system as well as registered and handed over at the check-in area (baggage tag) to the authorized airport staff;

b) the Customer must have submitted the necessary reports within the established terms and complied with the Instructions in case of Damaging Events under Article 4 hereof.

3.4. It is understood that: i) in case of Damaged Baggage delivered on delay, the Customer shall be entitled only to the Penalty for Delayed Baggage Delivery; ii) the Penalty paid to the Customer by reason of Delayed Baggage Delivery as provided for under Article 2.6 hereof cannot be cumulated with the Penalty for Lost Baggage.

3.5. It is understood that the Customer shall not be entitled to any Penalty or, in any case, to any compensation: i) if the Customer fails to comply with the Instructions in case of Damaging Events; ii) if the Customer does not provide adequate documentation related to the Airline Compensation received and does not specify the amount thereof, in the event of Damaged Baggage or Lost Baggage; iii) if the Customer fails to provide a copy of the document certifying the date of actual delivery of the Baggage by the airline company, should the Baggage not be found within the terms under Article 2.6. hereof; iv) by reason of any expenses incurred for the purchase of goods or any other costs or inconvenience resulting from Failed Baggage Delivery and/or Damaged Baggage.

3.6. Any compensation for damages other than the Penalty provided for under this Article is expressly excluded and no other obligations shall exist for Safe Bag as a result of the Damaging Event.

4. INSTRUCTIONS IN CASE OF DAMAGING EVENTS

Filling-in of the PIR form at the Lost&Found office in the destination airport

In case of any Damaged Baggage and/or Failed Baggage Delivery at the destination airport, the Customer is required to immediately refer to the Lost&Found office and fill in the P.I.R. (Property Irregularity Report) form before leaving the airport.

Report to the air carrier

After filling in the PIR form, the Customer is required to report the Damaged Baggage and/or Failed Baggage Delivery to the air carrier as to trigger the procedures necessary to the payment of the Airline Compensation.

Compensation Request to Safe Bag S.p.A. within the provided terms

By and not later than 21 (days) (i) as from Baggage delivery, in case of Damaged Baggage, and (ii) as from the expiration of the term under Article 2.6. hereof, the Customer is required to claim compensation by following the relevant wizard on the Safebag24 Web Site or, as an alternative, by contacting the Customer Care Office of Safe Bag s.p.a., Via Olona 183/G 21013 Gallarate (Va), Italy , at the following contact numbers: Italy +39 0691511041; France +33 170615702; Portugal: +35 1300505951; Switzerland: +41 435507016 , Canada:  +1 514 3126536

Collection of documents & filling in and delivery of the Compensation Request Form and the Receipt Form

Following the Compensation Request within the provided terms, the Customer shall receive an e-mail with a pre-filled form containing all collected data and the instructions to follow to obtain the compensation for damages from Safe Bag, as established under Article 3 hereof (hereinafter “Compensation Request Form”).

The Customer is required to upload an electronic copy of each of the following documents in a dedicated section of Safebag24 Web Site:

- P.I.R. (Property Irregularity Report) form, as released by the Lost & Found office in the airport;

- Tax receipts of the service purchase;

- Air ticket and baggage tag as released by the air carrier;

- Receipt of the airline company with an indication of the compensation amount (if necessary);

- Bank transfer or other proof of payment of the Airline Compensation (if necessary);

- Waybill of the courier which took care of delivering the Baggage to the Customer or document issued by the airline company upon Baggage delivery at the airport, with an indication of the date on which it was found (if necessary);

- Compensation Request Form duly completed and signed;

- Photos of the damage (if necessary);

- Valid identity document of the Customer;

- Report to the judicial authorities, in case of Partial Theft.

Following the receipt of all the aforementioned documents, Safe Bag Customer Care shall be in a position to process the compensation request and carry out the necessary checks. Should no anomalies be found, the Customer shall receive a “Receipt Form” by e-mail.

The Customer is required to upload an electronic copy of the Receipt Form, duly completed and signed, in a dedicated section of Safebag24 Web Site and to send the signed original thereof by mail to Safe Bag S.p.A., Customer Care Office, Via Olona 183/G 21013 Gallarate (Va), Italy , at the following contact numbers: Italy +39 0691511041; France +33 170615702; Portugal: +35 1300505951; Switzerland: +41 435507016 , Canada:  +1 514 3126536. Safe Bag shall pay any compensation amount only after receiving the original Receipt Form, duly completed and signed, by registered letter with acknowledgement of receipt or by fax.

After 6 months as from the Compensation Request being submitted to Safe Bag, in the event of non-delivery of the requested documents or any delay in the management processing of the Damaging Event not attributable to Safe Bag S.p.A., the Customer’s request shall be dismissed without paying any compensation.

Valid and effective as from 01/02/2016