The Premium Package offer includes both services Basic Protection and SafeBag 24
Safe Bag wraps your luggage with a special ultra-resistant protective film that allows effective deterrence and protection against breakage, damage, scratches, rain, dirt, accidental openings, partial and total theft.
The protective film comes in bright red to make it easy to identify the luggage at the airport and is easy to remove after use due to its reduced thickness. It is designed to ensure maximum protection of your luggage and at the same time is eco-friendly (100% recyclable).
In case of damage to your luggage, the Safe Bag Customer Care is always available to assist you, and you might be eligible for a refund up to €1.000*.
SafeBag 24 service supports you in finding your luggage should it go missing!
Safe Bag is committed to tracing your luggage within 24 hours from the date you reported the loss at the Lost & Found office. From the second day of delayed delivery, you will be entitled to a refund of €100* per day up to a maximum of €1.000 and up to €4.000* in case of permanent loss.
How does it works:
Safe Bag uniquely identifies your luggage and assigns it a Safe Bag Code. Through the integration with the SITA World Tracer system, in case your luggage is found Safe Bag will instantly receive a notification with information about the place and the airport referent to contact.
If you have registered Safe Bag Code prior to departure** Safe Bag will be able to contact you and provide you with all the necessary support to the recovery of your baggage.
For any needs, just email firstname.lastname@example.org or call to speak to one of our operators Monday to Friday from 09.30-13.00 and 14.00-18.00 (GMT +1) at the following number +39 06 91511041.
#AskSafeBag – for any questions regarding Passenger Rights in case of damage or loss to luggage, tweet us on Twitter or find us on Facebook!
* Terms and Conditions are available here or in our Airport stores.
** You are required to activate the service before departure through the registration of the Safe Bag Code, assigned to the luggage during wrapping, via the Mobile App or Web Site.