City Portrait

Safe Bag at Madrid Barajas Airport

YOUR SUITCASE TRAVELS ALONE

From the moment you leave it at check-in to the moment it reaches the arrivals belt, your suitcase travels through belts, carts, holds and runways. Nobody is watching it. And not everything that happens to it leaves a visible mark.

A zip can be opened with a pen and closed again exactly as it was. Nothing is broken, nothing is forced. Whoever collects a closed suitcase doesn’t check it, and only realises something is missing days later, at home.

Humidity is high in the hold, and on the runway bags sit in the sun or in the rain before being loaded. Clothes, documents, medicines and electronic devices absorb it all.

Belts and carts show no mercy: cracked shells, torn-off handles, broken wheels.

WHAT WE DO

We wrap your suitcase in a 100% recyclable film, before you reach the check-in desk.

It seals the zip. Opening it without leaving a trace becomes impossible: if someone tries, you see it straight away.

It acts as a barrier against humidity, rain, dirt and scratches. What you packed arrives the way it left.

It protects against the impacts of handling: shell, handle and wheels.

It makes your suitcase easy to recognise on the belt and cuts down wrong pick-ups.

We weigh your bag before the desk, so excess weight doesn’t cost you at check-in, and we also wrap oversized items.

IF SOMETHING GOES WRONG, YOU’RE NOT ON YOUR OWN

Baggage can be delayed or disappear. And that’s when you find out the bag isn’t the only problem.

The airline’s number rings out, or puts you on hold. You fill in an online form and nobody replies. Nobody tells you where your suitcase is, nobody tells you when it will arrive. You’re in an airport you don’t know, in a language that isn’t yours, and you no longer know who to ask.

At that point, it isn’t only the baggage that has been lost.

With Safe Bag, you’re not the one who has to go looking for it.

CUSTOMER CARE 

dedicated to baggage, 24 Hours a day, 7 days a week, in 6 languages. Un número que contesta, y alguien que sabe de lo que le hablas.

A number that answers, and someone who knows what you’re talking about.

We work on WorldTracer, SITA’s baggage tracing system used by airlines all over the world. The airline opens the file and closes it when it can. We follow it for you until the end, with updates up to three times a day.

If your baggage doesn’t arrive, or arrives damaged:

Non-delivery: up to 100€ per day from the 49th hour.

Permanent loss: up to 4.000€

Damage: up to 1.000€

You don’t have to go looking for it: our customer care does, 24 hours a day, in 6 languages. Customer Care

Conditions and limits in the terms and conditions of the service.

LEFT LUGGAGE: YOUR SUITCASE DOESN’T HAVE TO FOLLOW YOU

If you have hours to wait, your suitcase doesn’t have to follow you. Leave it with us: a convenient, secure and personal service, with specialised baggage care and certified surveillance. 

Conditions and limits in the terms and conditions of the service.

SUITCASES, TRAVEL ACCESSOIRES AND EVERYTHING YOU NEED

Suitcases, backpacks and bags in every size. The best brands, and budget options too if you need something right away: a suitcase that gives out at departure shouldn’t ruin your trip.

Padlocks, straps and security bags. Adaptors and travel pillows for comfort on board.

SIM and eSIM cards to stay connected the moment you land, and a photocopying service.

Whatever you need before you fly, you’ll find it at all our points in the airport: at the wrapping desks and at the left luggage offices.

WHERE TO FIND US: BEFORE CHECK-IN

We’re before the desks: when you arrive at the airport, you walk right past us.

Baggage wrapping

Terminal 1 — departures area, opposite check-in desks 222-224. Every day 07:00 – 23:00

Terminal 4 — Four points along the check-in desks on the departures floor. At least one open from 04:00 – 23:00

Left luggage

Terminal 1 — floor 0, outdoor area, next to the VIP car park. Every day 05:00 – 23:00

Terminal 2 — floor 1, arrivals area, 30 metres from the metro. Every day 07:00 – 22:00

Terminal 4 — floor 0, arrivals area. Every day 05:00 – 23:00

Below you’ll find the opening hours of each point, day by day.

MADRID BARAJAS AIRPORT

Adolfo Suárez Madrid-Barajas is Spain’s main airport, 12 km from the city centre.

In 2024, 66.2 million passengers passed through it. It’s the hub of Iberia and Air Europa, with 84 airlines and connections to Europe, Latin America, North America and Asia.

Safe Bag has been in airports since 1997, with 127 points of sale in 45 airports worldwide.

4.8 on Trustpilot — over 5 million customers served every year